Welcome to Frolics (frolics.shop). We are committed to delivering your electric scooters and hoverboards safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery times, and associated costs. Please read this policy carefully before making a purchase.
1. Order Processing
Processing Time:
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Verification:
We may contact you for additional verification if needed, which may extend the processing time. This step ensures the security of your transaction and prevents fraud.
2. Shipping Rates & Delivery Times
Domestic Shipping:
We offer free standard shipping on all domestic orders. Expedited shipping options are available at an additional cost, which will be calculated at checkout based on your location and the shipping method chosen.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
International Shipping:
We currently offer international shipping to select countries. International shipping rates and delivery times will vary depending on the destination. The shipping cost will be calculated at checkout.
- Standard International Shipping: 10-15 business days
- Expedited International Shipping: 5-7 business days
Customs and Duties:
International orders may be subject to customs duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the recipient. Frolics is not responsible for any additional charges incurred during the shipping process.
3. Shipping Confirmation & Tracking
Shipping Confirmation:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking information will allow you to monitor the status of your delivery.
Tracking:
You can track your order by entering the tracking number on the carrier’s website. Please note that it may take up to 48 hours for tracking information to become available.
4. Delivery Issues
Failed Deliveries:
If a delivery attempt is unsuccessful due to an incorrect address or the recipient not being available, the carrier may leave a notice with instructions on how to retrieve the package or reschedule delivery. If the package is returned to us, we will contact you to arrange a reshipment. Additional shipping charges may apply.
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us immediately at info@frolics.shop. We will work with the carrier to resolve the issue and ensure you receive your order.
Signature Requirement:
Some orders, especially those with high-value items, may require a signature upon delivery. This is to ensure that your purchase is delivered securely.
5. Shipping Restrictions
P.O. Boxes and APO/FPO Addresses:
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
Restricted Locations:
Due to restrictions and regulations, we may not be able to ship to certain locations. If this affects your order, we will notify you promptly and work to find an alternative solution.
6. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and you are encouraged to review this policy periodically to stay informed.
7. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Frolics
Email: info@frolics.shop